gbeelen.com

DATA ANALYST This e-mail address is being protected from spambots. You need JavaScript enabled to view it 330.402.5811

Over 12 years experience in data mining, use of reporting software and the design of database applications. Mining and reporting software includes Crystal Reports, Cognos, MicroStrategy, SEQUEL-Viewpoint and TOAD for Analysts. Develop database applications in the MS SQL and MySQL environments with relational and de-normalized database structures. Create end-user interfaces in MS Excel, MS Access, .ASP, Joomla or other web GUI as needed exploiting ODBC, MySQL MS Query and other driver connectivity as required.

EXPERIENCE
Time Warner Cable, North Canton, OH	Feb 2006 – Sep2011

Oct’08 to Sep’11 - Technical Support Analyst - Optimize employee production through design and management of performance metrics in the third tier of a customer service call center. Mine external data and store in local MS SQL databases for on-demand integration into scheduled and ad-hoc reports. Improve department, manager, supervisor and agent efficiencies through regular production of reports that focus management attention on key metrics.

Feb’06 to Oct’08 - Technical Support Specialist - Provide customer support and service to high-speed data and digital telephone subscribers of a leading multi-channel provider. Demonstrate excellence by continually exceeding management expectations to help customers meet their desired needs. Numerous Technical Support Specialist agent awards led to promotion in 2008.

MCI Worldcom, Warren, OH

Dec 1999 – Jun 2004

Jun’01 to Jun’04 – Report & Commissions Analyst - Provide comprehensive performance reporting and employee commission pay-out in a customer service call center. Provide budget analysis. Mine external data and store in local MS SQL databases for on-demand

Dec’99 to Jun’01 – Customer Service Agent provide inbound call customer service for local and long distance phone customers.

 

EDUCATION
Walsh University, Canton OH – B/A - Business Management

Concentrated study in Finance. Graduated with a 3.85 GPA – Magna cum Laude

 

KEY TRAINING & TOOLS

 

 

MILITARY SERVICE
United States Marine Corps, El Toro, CA

Served as Unit Diary Clerk and tasked to report the day-to-day squadron location and personnel changes to Head Quarters Marine Corps.

· Distinguished discharge with Honors

· Expert Rifleman

OTHER EMPLOYMENT
Video Warehouse, Boardman, OH		2004 – 2005

Manager – Hired, trained, motivated and retained the video rental store staff from the time it first opened.

NEON, Ravenna, OH

1998 –1999

Programmer & Integration Engineer - Used C/L7 software (a language similar to HL/7 and C#) to pipe data flows primarily in the medical environment.

tfIndustries, Warren, OH

1994 – 1995

Programmer, Analyst & Trainer project design and documentation in medical, automotive and manufacturing environments.

Image Producers, Canfield, OH

1990 – 1992

Sales - sold video production services regional business owners and marketing directors

Creative Group, Youngstown, OH

1989 –1995

Write, edit, produce and direct television commercials, long-form video productions and websites for marketing and education. Credits include but are not limited to:

· “Peopling of the Mahoning Valley” - A 45 minute historical documentary aired on PBS.

· Harding Schools - “Webby” Award - TV Commercial Series

gBeelen Associates, Youngstown, OH

1989 - Present

Freelance Developer - provide data analysis services and website development for local and regional businesses.

Time Warner Cable, Youngstown, OH

1988 - 1989

Account Executive - sell video production services and Cable TV advertising air time to local business owners and marketing directors.

WHOT Radio, Youngstown, OH

1982 –1988

Account Executive - sell radio production services and radio advertising air time to local business owners and marketing directors

 

HOBBIES/ACTIVITIES/COMMUNITY

Butler Art Museum – As a pro-bono community activity, created an introductory pamphlet for the museum in 2007. The museum is still making reprints for distribution each year

Ohio Cultural Alliance Website – As a pro-bono community activity, designed, created and continue to maintain the website for the Ohio Cultural Alliance, a 501(c)3 organization. The site, located at www.ohioculturalalliance.org, uses the Joomla content management format.

Akron Marathon – As a pro-bono community activity volunteered with the Summa Health group to setup and man one of the First Aid stations for the 2011 marathon.

Diving – SSI Certified diver working towards Master Diver certification. Though I enjoy the recreational aspects of diving, I intend to let local authorities know of my skill in the event underwater search or rescue is required. Current Specialty certifications in Deep Diving, Stress and Rescue, Wreck Diving, Limited Visibility Diving, Night Diving and Enriched Gas Diving.

Biking – Regular rider off-road and trails. Summer rides 2011 included a half-day 50 mile route on the Cuyahoga Towpath trail.

Cuyahoga Conservancy – In 2011, became a member of the Cuyahoga Conservancy to help maintain the first-in-class status of the park system through fund raising and community events and to foster a healthy activity for technology-minded individuals.

Guitar – Enjoy playing in small and very private groups. Participated in a few community choral events and found it very rewarding.

 

 

COMPENSATION

Contract

· Hourly $50 - $70 Gross

· Annual $104,000 to $145,000

· No Minimum Term

· No Benefits

· Travel Allowance

 

Contract-To-Hire

· Hourly $40 - $60 Gross

· Annual $83,200 to $124,800

· 3 Month Minimum Term

· No Benefits

· Travel Allowance

 

Full-Time

· Hourly $30 - $50 Gross

· Annual $62,400 to $104,000

· No Minimum Term

· 401k or Equivalent / Matching

· Health Care

· Travel Allowance

 

Professional References

 

Michael Galambos

Ganapathi & Company

1224 Hamilton St, Suite 302

Vancouver, B.C, Canada, V6B2S8

(866) 689-9222

 

Vivek Bagal

Technical Resolution Specialist, Time Warner Cable

(330) 289-8166

 

Matthew Young

Technical Resolution Specialist, Time Warner Cable

(330) 495-4868

 

Steve Chos

Executive Director, Auto Dealers Assoc.NE Ohio

Youngstown, OH

(330) 759-1111

 

Sal Calderone,

Production Manager, The Creative Group

Youngstown., OH

(216) 747-9177

 

Chauncey Smith

EEO/Diversity Mgr., H. J. Heinz Company H/R

Pittsburgh, PA

(412) 237-5220

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